Implementation
Professional Service team with more than 20 certified professionals supporting business in consistently delivering high quality service to our customers. Certified consultant will ensure our solution implementation methodology are aligned with the needs of business. We provide the best service to our customer by producing and delivering services to meet your needs and expectations.
What we offer?
Assessment
Assess customer needs and Gaps to solution are being implemented in the customer
Implementation
Setup, Configure, Customize and Integrate solution based on understood requirement and scope, implementation methodology will follow methodology best practice.
Post Implementation Support
Provide standby support after implementation, this is to ensure that all issues during implementation are solved and no interruption to day-to-day operation, support provided can be done remotely (on call support) and also onsite support.
Training
Our Professional Service team provide localized product training to our customers, these training classes will enable them to understand and operate our solutions efficiently.
Online and Onsite instructor led training
Attending our training, we prepare our customer to operate and administer our solution for daily operation. Thereby proving the investments made in our solutions utilizing it towards the expectations and more efficient.
There are some training examples
- User Training, guides training attendees on how to operate day-to-day of our solution.
- Administration Training, provides guidelines for Application administration for features and function includes sample case to help Administrator able to do day-to-day administration.
Focused event and seminar bring you opportunity to learn how to Our Solution more efficient and leverage new technologies.
There are some events and seminars had been held:
- Realizing the benefits of solution
- Digital Transformation Seminar
- Technology update
Support
Our Technical Support engineers help to support and maintain system implemented in our customer and also provides 24 x 7 support to ensure our solution meet customer needs and expectations.
Technical Support team performs:
- L1 Partner Support
What we offer?
Preventive and Corrective Maintenance
Perform preventive maintenance, includes onsite / online support to ensure performance and capacity of the system is available for operation, and corrective maintenance to ensure that issues that occur in the system can be resolved as soon as possible with minimum impact to operation.
Monitoring and Remediation
Assess and monitor System that are implemented in the customer and ensure the system run properly, all support provided can be done remotely (on call support) and also 24 x 7 onsite support (manage service).
Maintenance Report and Review
Provide periodic reports as preventive and corrective maintenance results and review the maintenance periodically
Our Service Advantages
- L1 partner support services
- Flexible engagement models (On call support/Onsite support/managed service)
- Over 15+ years of expertise in running support services operations