Glassbox
Next-level financial services insights
Glassbox gives your teams a deeper understanding of the customer experience so they can make meaningful improvements that impact brand loyalty, customer retention and revenue.
Unify your CX development efforts
Our digital experience platform makes it easy for teams across your organization to access a single source of truth about the digital banking, lending or payments customer experience. Precise insights, including complete session replays, can be shared between teams to enable a collaborative approach to problem-solving.
Prioritize easily, solve rapidly
Glassbox monitors and captures 100% of your customers' digital events, providing AI-driven CX recommendations and real-time alerts when issues are impacting the customer experience. Easily quantify the scope of a problem to target improvements that will have the greatest impact on your business.
Reduce investigation overhead
Select the sessions you need to retain for compliance or complaints handling and keep them in a secure, compressed archive to be instantly retrieved and replayed. Accelerate investigations and resolve customer complaints more effectively by finding and reviewing customer interactions to see what went wrong and why.
Why banks and financial services providers choose Glassbox
Find what drives users
Glassbox shows you when and why customers abandon their journeys, helping you to address the root cause of abandonments and increase your conversion rates. AI-powered behavioral insights help you to understand what customers are interested in, revealing hidden opportunities for business growth.
Deliver flawless support
Give your contact center the ability to provide real-time support to customers exactly when they need it. With Glassbox’s session replay, agents can co-browse with customers to assist with their experience—reducing churn and increasing customer satisfaction.
Confidence in compliance
Glassbox’s AI and machine learning capabilities detect and alert you to abnormal or irregular activity, providing real-time fraud protection. See exactly what happened during a suspicious session with precise replays that aid decision-making and help you make an informed response.
Glassbox gives your teams a deeper understanding of the customer experience so they can make meaningful improvements that impact brand loyalty, customer retention and revenue.
Unify your CX development efforts
Our digital experience platform makes it easy for teams across your organization to access a single source of truth about the digital banking, lending or payments customer experience. Precise insights, including complete session replays, can be shared between teams to enable a collaborative approach to problem-solving.
Prioritize easily, solve rapidly
Glassbox monitors and captures 100% of your customers' digital events, providing AI-driven CX recommendations and real-time alerts when issues are impacting the customer experience. Easily quantify the scope of a problem to target improvements that will have the greatest impact on your business.
Reduce investigation overhead
Select the sessions you need to retain for compliance or complaints handling and keep them in a secure, compressed archive to be instantly retrieved and replayed. Accelerate investigations and resolve customer complaints more effectively by finding and reviewing customer interactions to see what went wrong and why.
Why banks and financial services providers choose Glassbox
Find what drives users
Glassbox shows you when and why customers abandon their journeys, helping you to address the root cause of abandonments and increase your conversion rates. AI-powered behavioral insights help you to understand what customers are interested in, revealing hidden opportunities for business growth.
Deliver flawless support
Give your contact center the ability to provide real-time support to customers exactly when they need it. With Glassbox’s session replay, agents can co-browse with customers to assist with their experience—reducing churn and increasing customer satisfaction.
Confidence in compliance
Glassbox’s AI and machine learning capabilities detect and alert you to abnormal or irregular activity, providing real-time fraud protection. See exactly what happened during a suspicious session with precise replays that aid decision-making and help you make an informed response.